Returns & Refunds Policy
Last updated: 11 September 2026
I want you to love your print. Every order is printed especially for you, and this policy explains what to do if something is not right.
Damaged, faulty, or misprinted orders
If your print arrives damaged, faulty, misprinted, or is not what you ordered, please email capturesbykibble@hotmail.com within 30 days of delivery with:
- your order number
- a photo of the problem (and of the packaging, if damaged in transit)
I will arrange a free replacement or a full refund, whichever you prefer. You will not need to pay anything to put it right. This does not affect your legal rights under the Consumer Rights Act 2015.
Changed your mind?
You have the right to cancel your order within 14 days of receiving it, without giving a reason.
1. Tell me within 14 days of delivery by emailing capturesbykibble@hotmail.com with your name, order number, and the item(s) you want to return. A simple message like "I wish to cancel my order [number]" is enough.
2. Send the item back within 14 days of telling me, to: Luke Kibble, 6 Deer Wood Park, Heath Park, Cropthorne, Worcestershire WR10 3NE OR Seek advice from myself regarding returns, capturesbykibble@hotmail.com.
Please pack it carefully so it is not damaged on the way. You will need to pay the return postage, and I recommend using a tracked service.
3. Get your refund. I will refund the price of the item and the original standard delivery charge within 14 days of receiving it back (or of you providing proof that you have sent it). Refunds go back to your original payment method.
If a returned item has been damaged or handled beyond what is needed to inspect it, I may reduce the refund to reflect the loss in value.
Lost parcels
If your order has not arrived within 7 working days of the estimated delivery date, please get in touch and I will investigate it with the courier.
Contact
capturesbykibble@hotmail.com